We at vb&t VvE Diensten have recently started using a new communication channel: WhatsApp. Through this channel, owners can easily report faults, damages, and other queries. All owners have now been informed about this.
The advantage of WhatsApp is that notifications are immediately recorded in our system. A ticket is automatically created, making follow-up quicker, clearer, and easier to track.
For wholesale owners, it is currently being investigated whether the use of an app could be an appropriate addition.
How does reporting via WhatsApp work?
Start of the notification
The owner is sending a WhatsApp message to 088-545 4647.Owner recognition
The system checks if the phone number is known.Unknown a ticket is created and a KCC employee contacts the owner.
Multiple Owners' Associations the owner chooses the right homeowners' association.
One VvE: This choice will be skipped automatically.
Multiple choice questions
The owner goes through a few short multiple-choice questions and can briefly explain the fault or query.Create a ticket
Upon completion, a ticket will be automatically created.Review and deployment
A KCC employee assesses the report in TwinQ and issues the order.Timeline & Updates
After the job is submitted, the owner automatically receives status updates, such as:Contact door supplier
Appointment scheduled
Stored and resolved
What makes this system powerful?
The system utilises an extensive knowledge base, including management characteristics, deed of separation, and house rules. This enables KCC employees to provide faster and more targeted responses.
In the future, the system will automatically recognise whether a notification is private or communal and adjust the chat accordingly.
We are enthusiastic about the possibilities of this new communication channel and the way it contributes to structured, automated, and more efficient processes. We believe this is an important step in further improving our service and follow-up.